How does Cooperation work?
You train us the same way you’d train someone new who’d be in charge of creating your schedule. You’ll tell us about the roles in your organization, the qualifications of your employees, and who needs to be where when to meet business and customer needs. Armed with the basics, Cooperation will assign the best staff to the most critical shifts first, then it will work through your list of employees until as many shifts as possible are filled to create the most effective schedule possible.
But can I change things I don’t like?
Of course, Boss. You retain complete oversight and control. We just do the dirty work.
Once the schedule is made you can review it and make changes, add notes for employees, and send it to your staff with one click. Once the employees receive the published schedule, they’ll see who they are working with and can trade shifts or offer a shift up if they desire. But don’t worry - they can only trade with similarly or better trained co-workers who are qualified to work the shift, so you’ll never effectively be left short-handed. Every scheduling period, you or your employees can change their availability, too.
Is Cooperation complicated to use and setup?
Any time you’re learning how to use new software, it can feel like a complicated process. We’ve provided onboarding assistance that guide you through exactly what Cooperation needs in order to start serving you - up to and including flying anywhere in the United States to get you set up.
Yep. We’re that dedicated to your success. If you have any questions at all, we’re happy to help you through the process. We’re here to help you be the #bestbossever.
Will this actually save me time?
Yes! Once the basic information is in Cooperation, we learn how to best serve you. It should get more intuitive the more you use it. And because it allows your managers and employees to use their phone, email, and other communication methods they already use to manage everything, it’s easy to get everyone onboard.
...What if I still can’t figure it out?
We’ll walk you through on the phone. Or via live chat. Or email. Or by passenger pigeon, if that’s your deal. Cooperation is about making things work for everybody, and that means keeping the lines of communication open.
Besides, you’re the boss. Of course, we’ll help.
What do we mean by “scheduled employee”?
A “scheduled employee” is someone that is scheduled by our software in a given month. You’re free to have as many employees in our database as you like. We only charge based on the number of employees scheduled to work in a given month. So if you have 100 employees in your database but only 37 are scheduled in the month, then you’re charged for those 37. This means that as people enter and leave your organization you’re free to retain their historical data, and your costs for scheduling won’t get out of hand as your business grows